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EmotiKit

Refund Policy

EmotiKit Refund Policy

Effective July 7, 2026 · Amended July 15, 2026

This English text is a reference translation provided for convenience. The Korean version is the official document and prevails in the event of any discrepancy.

1. Credit packs

  • · Within 14 days of purchase with no credits used at all: fully refunded.
  • · Within 14 days of purchase with only some used: we refund the remainder after deducting the value of the credits used.
  • · Credits already used: not eligible for a refund where the paid feature was provided normally.
  • · Once you start using credits, the right to withdraw is limited. This is explained and agreed to on the purchase screen before payment.
  • · If a feature fails to be provided due to a service error: those credits are not deducted, and if they were deducted, we restore them.

2. Custom sets (using credits)

  • · If custom set generation fails, the credits used are restored automatically. If they were not restored, contact us and we'll check and take care of it.
  • · Where generation completes normally, those credits are treated as services rendered. Because of how AI generation works, results vary each time, and credits are not restored merely because the style or composition differs from your expectations.
  • · Instead, each completed custom set comes with one free remake, letting you regenerate with the same settings at no credit cost.
  • · If you're still not happy, try generating again with a more specific subject or lineup. You can make as many as you like in the same art style.

3. Custom orders (dedicated asset sets)

  • · Custom orders proceed after a quote is agreed. Before work begins, they are fully refundable.
  • · After drafts are delivered, because the product is made individually to the customer's request, refunds for a simple change of mind are not available. Instead, we adjust the drafts within the number of revisions included in the quote.
  • · If the delivered result clearly differs from what was agreed in the quote (subject, composition, quantity, and so on), we handle it with rework or a refund.

4. Notes

  • · If abusive use in violation of the Terms (automated calls, creating rights-infringing content, and so on) is confirmed, refunds may be limited.
  • · Payments and refunds are processed through Lemon Squeezy, the payment provider acting as Merchant of Record. EmotiKit receives refund requests, and approved refunds are returned to the original payment method through the payment provider, which may take several days depending on the method.
  • · This policy does not limit the rights guaranteed by applicable consumer-protection laws.

5. How to request a refund

  • · Email official.joonyeong@gmail.com with your payment receipt (or order number).
  • · We'll let you know the outcome within 3 business days.
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